DCT Replacement, Return & Refund Policy

DANIEL CHRISTIAN TANG 

RETURN & REFUND POLICY 

NOGU is a licensed vendor of Daniel Christian Tang jewelry. Daniel Christian Tang products purchased from www.nogu.studio are subject to the Daniel Christian Tang warranty conditions below. 

REPLACEMENTS: 

Items that have arrived damaged or become damaged within 30 days of
receipt may be replaced without a return of the damaged item.

If you have received a damaged or defective item, or an item has
become damaged within 30 days of delivery, please email a picture allowing us to confirm the damage/defect to customer care at
info@nogu.studio.

Once received, and confirmed, a replacement will be shipped out. Updates on the progress of the replacement
package will be provided through automated email notifications.

RETURN & REFUND ELIGIBILITY:

For an order to be eligible for return, the initial request for a
return authorization must be made within 30 days of the delivery of
the package, according to the tracking information.

Returned products must be unused and in the same condition that you
received it, as well as in the original packaging.

Returned products must have all their original tags attached.

Any product marked or advertised as Final Sale is not eligible for a refund.

Gift cards are non-returnable and non-refundable.

Original shipping charges are non-refundable.

Custom engraved products are non-refundable, and may not be returned.
Damaged or defective custom engraved products will be replaced, if
necessary, according to our store-wide 30 day warranty on damaged or
defective items.

RETURN & REFUND PROCESS 

To arrange a return and receive a Return Authorization Number which
will streamline and expedite the return process and refund turnaround
time, please contact

Daniel Christian Tang's customer care team by sending an
email to info@nogu.studio. This will open a customer support
ticket and give your request a reference ID number that may be used to
track the progress of your return.

Please note that returning an order without receiving a Return
Authorization Number and scheduling the return with our customer care
team may lead to delivery issues which prevent the delivery of your
return to our facility, delay the processing of your refund, or both.

RETURN ADDRESS:

NOGU
c/o Wizmo
2916 Walden Ave #400 
Depew, NY 14043-2610

All returns originating from outside of the United States or Canada must be returned using an international mail method servicing Niagara Falls, New York.  

Pre-Paid Return Shipping Labels (United States / Canada):

A pre-paid return shipping label is available to you if your order was delivered to an address in the United States or Canada. 

Please contact customer support by emailing info@nogu.studio to request more information on a pre-paid return label. 

Please note that printing a physical copy of the pre-paid return label is a prerequisite to being able to use this pre-paid service. Daniel Christian Tang cannot ship a pre-printed pre-paid return shipping label. 

RETURN POSTAGE (Customers outside the United States / Canada):

Return postage is not covered by your original purchase on
nogu.studio, and in the event of a return for a refund, the
return postage must be paid by the party initiating the return.

Daniel Christian Tang recommends returning your order through the least
expensive method available. Daniel Christian Tang recommends returning orders in a padded envelope instead of a box whenever possible, and through
your local postal service, as private carriers (such as FedEx / UPS)
typically charge significantly more for comparable services.

For returns originating outside of the United States, the cost of international postage - and any and all third party brokerage charges and/or additional charges and/or tariffs - must be paid by the party initiating the return. 

REFUND PROCESSING TIME:

Once your returned package has been received at our return address in New York, it will be transported by our privately contracted carrier to our Toronto headquarters where it will be received and assessed. Your refund will be processed and issued at the end of this process. As a result of the necessary steps to receiving, transporting, and assessing returns, it will take 5 to 10 business days from the date the return package is delivered to our New York location for your refund to be issued.

LIABILITY:

Daniel Christian Tang is not responsible for any additional government taxes,
customs, or duty charges, and any such costs are the responsibility of
the party initiating the return. The total amount of any such charges
will be deducted from the refund amount.

Any and all claims for lost, stolen, or mis-delivered packages must be
made within two months (sixty days) of the order date of the package
in question.

Daniel Christian Tang is not responsible for lost or stolen packages in cases

where they have been tracked and confirmed delivered by their
respective carriers.