FAQ - NOGU LIFETIME WARRANTY

United States & Canada

If you've purchased a NOGU product from www.nogu.studio after October 1, 2017, you're covered by our Lifetime Warranty.

Within the First Year: If your purchased item arrives damaged within the first year from the delivery date, we'll replace it for free, hassle-free.

After the First Year: For items damaged after the first year (365 days) from the delivery date, we offer replacement. There might be a flat-rate $10 USD fee to help cover postage, processing, and delivery costs. This fee is case-dependent.

To process your replacement, simply email us a picture of the damage to info@nogu.studio. In most cases, that's all we need to get started. If a return is necessary, we'll provide a pre-paid shipping label so you can return the item without any cost or visit to the post office.

Track the progress of your replacement via email updates and real-time tracking information.

Please note that the Lifetime Warranty only covers replacement availability, not return/refund eligibility. Also, for returns, authorization is only valid up to 30 days from the receipt of the item.

Outside of USA & Canada

Purchased a NOGU product from www.nogu.studio? Our Lifetime Warranty has you covered.

Within the First Year: If your purchased item is damaged within the first year (365 days) of delivery, we'll replace it. There's a flat-rate international shipping fee for this replacement.

After the First Year: For items damaged after 365 days from the delivery date, we offer replacement with a flat-rate $10 replacement fee and an international shipping fee.

These fees help us cover postage, processing, administration and delivery expenses for replacement items.

For the complete replacement policy, visit our 'return and refund policy' page.